“Purchaser” means the person who buys or agrees to buy the Products or Services from the Seller. “Seller” means Priory PAT Consultants. “Hirer” means the person who hires or agrees to hire Products from the Seller. “Company” means Priory PAT Consultants. “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller. “Delivery date” means the date specified by the Seller when the Products or Services are to be delivered. “Products” means those goods specified. “Services” means those services specified. “Price” means the price for the Products or Services excluding carriage, insurance, VAT and if appropriate any export duties or taxes. The headings in these Conditions are for convenience only and shall not affect their interpretation Delivery Delivery will be made by us to the place designated by you on your accepted order and will normally be made during normal business hours: 0900 to 1730 hours GMT. Any delivery dates or times given by the Seller or our carriers are best estimates only and we will not be liable to you or any third party for any claim for direct or consequential loss or damage sustained by you or third parties as a result of a failure to comply with our estimated time scales. Under no circumstances will late delivery entitle the Purchaser or Hirer to treat the contract as repudiated. Delivery of Products to the carrier shall constitute delivery thereof to the Purchaser or Hirer, and thereafter such Products shall be at the Purchaser’s or Hirers risk. Any claims for damages or shortages occurring after such delivery should be directed by the Purchaser or Hirer to the carrier. Orders Placing an order does not constitute our acceptance of the order. Acceptance is only granted when the order has been confirmed (by email or in writing) by us. We reserve the right to decline acceptance of any order. Currency and Prices All Prices quoted on this web site are in UK Pounds Sterling: GBP. All Prices quoted by the Seller are ex-works and the Purchaser or Hirer shall in addition pay all charges for carriage, insurance, VAT and if appropriate any export duties or taxes. Payment For all late payment of monies not received within the agreed payment terms, Priory PAT Consultants shall be entitled to make a legal claim to recover monies due plus a 15% surcharge of the amount outstanding and the Purchaser will also be liable for all debt collection charges, interest, court costs, legal fees costs and statutory compensation as laid down in the Late Payment of Commercial Debts Regulations 2002. Returns Policy In the unlikely event that a return is requested, all Products returned must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Software, book and video sales are not refundable once opened. Shipping and handling fees are not refundable. The Purchaser or Hirer is responsible for all shipping costs incurred shipping Products back to Priory PAT Consultants. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please contact us within 7 days of receipt for a refund. Unless you give us written notice within 7 days from the date of delivery that the goods are not in conformity with the contract, you are deemed to have accepted the goods. If Priory PAT Consultants are not contacted regarding the return within 7 days, a re-stocking fee of 10% of the total value of the goods, or a minimum of £25, will apply. Priory PAT Consultants must be contacted within 30 days of receipt of goods for any refunds given. After this period any outstanding payment cannot be void, nor can any monies paid be refunded. Hired equipment should be returned within 2 days of terminating the hire. We comply to UK regulations more information can be found in The Consumer Protection (Distance Selling) Regulations 2000 which can be found at www.hmso.gov.uk/si/si2000/20002334.htm Incorrect or Damaged Goods In the unlikely event that you should receive incorrect goods or find goods missing from your order, Priory PAT Consultants must be notified of this within 7 working days after receipt in order to rectify this. Should the goods be damaged or faulty on arrival, Priory PAT Consultants must be notified within 7 working days to rectify this. Title The title to any software or hire equipment supplied by the Seller will not pass to you. Title to other Products supplied by the Seller will not pass to you until all monies due under the contract are received by the Seller. a) Although a binding agreement for the sale of goods is formed when an order (whether written or verbal) is received by the Seller and the Seller, may at their discretion, despatch an acknowledgement of the order together with the terms and conditions, the title in the goods shall remain with the Seller and shall not pass to the Purchaser until the amount due under the invoice from Priory PAT Consultants (including interest and costs) has been paid in full. b) Until title passes the Purchaser shall hold the goods as bailee for the Seller and shall store or mark them (without causing damage) so that they can at all times be identified as the property of the Seller. c) The Seller may at any time before title passes and without liability to the Purchaser, and to which the Purchaser hereby gives its irrevocable authority to the Seller and its agent to:- i) Repossess and dismantle whether tangible or intangible and use or sell any of the goods and by doing so terminate the Purchaser’s rights to use, sell or otherwise deal in them and, ii) (for that purpose of determining what if any goods are held by the Purchaser and inspecting them) enter the premises of or occupied by the Purchaser. d) The Purchaser is licensed by the Seller to agree to sell on the Seller’s goods save that no title in the goods shall pass on the sub-sale unless and until payment is made for these goods and subject to the express condition that the entire proceeds thereof are held in trust for the Seller and not mingled with other monies or paid into any overdrawn bank account and at all times be identifiable as the Sellers monies. e) The Seller may maintain an action for the price of any goods notwithstanding the title in them has not passed to the Purchaser. Liability Priory PAT Consultants warrants to the Purchaser that any new goods which prove to be defective in workmanship or material, and which are returned to the Priory PAT Consultants within 1 year from the date of the original shipment, will be repaired or replaced without charge subject to: a) The goods being supplied by Priory PAT Consultants. b) The defect being proven to the satisfaction of the Priory PAT Consultants and or the manufacturer. c) No liability is accepted by the Priory PAT Consultants for any labour charges incurred in replacing parts or complete equipment under guarantee. Save as aforesaid, no liability is accepted by the Priory PAT Consultants for any loss, damage, injury or destruction suffered by the Purchaser or Hirer, or any other person arising from the purchase, hire, storage, handling, use, resale or sub hire of goods purchased or hired from the Seller. The Seller’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, shall be limited to the Price of the Products or Services. Under no circumstances will liability extend to paying the Purchaser or Hirer damages for consequential losses. Second user/Second hand goods have a one month warranty maximum, a full refund will be given for these type of goods within this 1 month warranty period. Guarantee Priory PAT Consultants and the manufacturers of the Products we supply, reserve the right to change specification or design of any Products and the Price of Products or Services without prior notice. We also reserve the right to cancel, alter the format, venue and timing of training courses. This includes all items mentioned on this web site, or in any correspondence. All goods are offered subject to being unsold. Please note the actual colour of some items may differ slightly from the images on this web site. Hired Equipment These General Terms and Conditions apply to the Hirer. Purchaser or Hirer Conditions of Purchase In the event of any conflict, these Terms and Conditions shall prevail over the conditions set out in either of the Purchaser’s or Hirer enquiries and orders. Force Majeure The Seller shall not be liable to the Purchaser or hirer in any way, or deemed to be in breach of this Contract because of any delay in performing or any failure to perform any of the Sellers obligations under this Contract if the delay or failure was due to any cause beyond the Sellers reasonable control. Refund Policy for Training Courses including Cancellation and Substitutions Priory PAT Consultants accepts firm course bookings by post, fax, email and through the Priory PAT Consultants web site – in making such bookings clients accept this refunds, cancellations and substitutions policy. All fees are payable in full prior to the date of the Training Course. Places on Priory PAT Consultants Courses are strictly limited: Upon receipt of your order your place will be confirmed. Any cancellation or changes to delegate numbers must be received in writing 7 days prior to the Training Course. A full refund will be given only if more than 21 calendar days’ notice is given of a total cancellation, see below for refund rates for prepaid training courses: * Over 3 week’s cancellation notice of one or more delegates: Full refund * 2-3 week’s cancellation notice of one or more delegates: 70% refund * 1-2 week’s cancellation notice of one or more delegates: 30% refund * Less than 7 day’s cancellation notice of one or more delegates: No refund The refund will be issued after the course. No refund will be payable for non-attendance or if no prior notice of cancellation is given. Within 7 days, of the course start date any cancellations will not be refunded. For courses where full payment has not been made prior the date of the Training Course a full discount will be given only if more than 21 calendar days’ notice is given of a total cancellation, see below for discount rates for non-prepaid training courses: * Over 3 week’s cancellation notice of one or more delegates: Full discount for each cancelled delegate * 2-3 week’s cancellation notice of one or more delegates: 70% discount for each cancelled delegate * 1-2 week’s cancellation notice of one or more delegates: 30% discount for each cancelled delegate * Less than 7 day’s cancellation notice of one or more delegates: No discount for each cancelled delegate Discounts will be off the agreed booking confirmation email sent. Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution. It may be necessary for reasons beyond the control of Priory PAT Consultants to change the content and timing of the course, the date, venue or instructor. Priory PAT Consultants reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but Priory PAT Consultants disclaim any further liability. Although reference is made to legislation during some Training Courses and within the IET Code of Practice, this should not be considered as legal advice. In cases of doubt, the specific legislation mentioned should be consulted and legal advice obtained. Trademarks This web site contains trademarks belonging to Priory PAT Consultants and other companies, it also contains unregistered trademarks include logos, graphics, phrases words and icons. No rights are granted in respect of any of the registered or unregistered trademarks. If you are unsure whether an item is a trademark of Priory PAT Consultants then please contact us in writing. Governing Law All contracts are governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under them. This web site is maintained and operated by Priory PAT Consultants from Gainsborough in England. Any person who accesses this web site from any location outside the United Kingdom does so at their own risk, and they are responsible for compliance with their local laws. Nothing in our terms and conditions shall in any way be deemed to affect or restrict your statutory rights under English or European Law.